FAQs

farmhoppers

What is farmhopping?

Who can use farmhopping for supporting sustainable and organic
farms?

What is a farmhopper?

How can I become a farmhopper?

I registered, but I cannot find the confirmation mail.

I forgot my password, how do I retrieve it?

Do I, as a supporting farmhopper, have any actual ownership over
the farm I support?

When do I get the products I have ordered?

How do I get my products?

How do I pay to get a Farm Share Package?

When is my account charged?

Is a farm legally obligated to fulfill the products set in the Farm
Share Packages?

How do you guarantee that a farm is a real one?

How will farms get my info to deliver the products?

Who is responsible for shipping my products?

 

Farms

Who can use farmhopping for fundraising?

How can I put my farm on the platform?

Does a farmhopper have any actual ownership over my farm?

When do I receive the funds paid by a farmhopper?

How do I receive the funds paid by a farmhopper?

What is the platform fee for each transaction?

VAT?

How do I set the products or service for my farm share package?

When do I have to send the products to the farmhoppers?

Paying your bill

Currency converting

I want to use farmhopping, but I don’t have the time/skills. Can
you help me?

What farms does farmhopping accept? 

Where can I find my IBAN?

These FAQ’s do not help me. What do I do?

 

farmhoppers


What is farmhopping?


farmhopping.com is a web based platform, narrowing the gap between
the organic, sustainable farm and the responsible consumer. Farms can
create their profiles on the platform, which allows them to share and
receive knowledge, build a community around them and seek funds from
contributors with different benefits in return, such as farm produce,
souvenirs, free stay at the farm, etc. On the other side are the
farmhoppers – food conscious and eco minded individuals who are willing to
invest efforts and funds in the development of responsible and
sustainable farming. farmhoppers can also create profiles on the
platform, share their knowledge, fund farms of their choice and receive
benefits in return. The base concept of the Farmhopping platform is to
give chance to the people who do not have the time and opportunity to take
part in the development of a sustainable farm, to fulfill their passion online online.
Check out Our Idea to find out more.


Who can use farmhopping for supporting sustainable and organic
farms?


Anyone who has a special attitude towards farming, who is food
conscious, who supports the idea of developing sustainable farming and
who wishes to help and be part of this process.


What is a farmhopper?


A farmhopper is a registered user of www.farmhopping.com, who has
chosen to support one or more farms by paying and getting a farm share
package or products.


How can I become a farmhopper?


It’s easy! Just Register, check out Our Farms, choose your farm and your
farm share package and products. Your money will be transferred to the farm’s bank
account and you will receive your set of benefits.


I registered but I cannot find the confirmation mail.


If you cannot find your confirmation mail, please check your spam folder,
it should be there. Please mark the message as “Not spam”, so your mail
box would know that messages from www.farmhopping.com are not
spam.


I forgot my password, how do I retrieve it?


Use the password retrival form.


Do I, as a supporting farmhopper, have any actual ownership over
the farm I support?


No. The farm shares that you get are virtual, but not actual. They are
limited only to the products specified in each farm share
package, and you have only the right to receive those products in due time.


When do I get the products I have ordered?


The delivery date depends on the buyer group from which you have ordered and is published on it's page. It can also be found in the confirmation e-mail for your order.


How do I get my products?


You will receive your products in the pick up location that you have chosen. You can find its address at the page of buyer groups. 


How do I pay to a get a Farm Share Package?


There are several ways – online - through bank account, through PayPal, through
 ePay; at an Easy Pay office or Cash on delivery.


When is my account charged?


Your card, PayPal or ePay account will be charged immediately. If you do
not receive your products accordingly you can open a dispute by writing
to info@farmhopping.com


Is a farm legally obligated to fulfil the products set in the Farm
Share Packages?


Yes. farmhopping’s Terms of Use and the Finder Fee Agreement require
farms to fulfill all benefits or refund any farmhopper, whose products they do
not or cannot send. We hope that farmhoppers will consider using this
provision only in cases where they feel that a farm has not made a good
faith effort to fulfilл the benefits.


How do you guarantee that a farm is a real one?


When farms apply, we perform an admin check to establish whether the
farm is real and if they practise sustainable production methods.
We request video and photographic evidence and consult our partnering
organisations. We also perform a phone validation and address
validation. There is, of course, a risk that a farm is not genuine and will
not use the funds raised as stipulated. To tackle this dishonesty, we have
introduced the ‘Approved by farmhopping’ seal of approval. This is a sign
that we put on farms we have personally visited, or have otherwise
confirmed that they comply with our requirements. farmhopping provides
a money back guarantee if a farm bearing the sign does not fulfill its
obligations towards the supporting farmhoppers.
For all other farms, farmhoppers take on the risk in the case of
non-delivery. We will always tirelessly seek to approve and certify every
farm that approaches us for support.


How will farms get my info to deliver the products?


At your checkout you will be prompted to fill in your delivery address. It is
our job to forward this to the farm so you can receive your benefits.


Who is responsible for shipping my products?


It's the farm's responsibility to send your products. farmhopping is not
involved in the shipping process. farmhopping does not guarantee
benefits or investigate a farm's ability to ship the promised benefits.


Farms


Who can use Farmhopping for fundraising?


The platform can be used for fundraising by farm owners who strive
towards developing in a sustainable way and organic produce and need
funding for their infrastructure projects or their survival on the market as
a whole.


How can I put my farm on the platform?


Just visit the Share your farm read all about it and fill in the Application
form
. We will contact you in short terms.


Does a farmhopper have any actual ownership over my farm?


No. The farm shares that you offer to farmhoppers are virtual, but not
actual. They are limited only to the benefits that you have specified in
each farm share package and supporting farmhopper have only the right
to receive those benefits in due time.


When do I receive the funds paid by a farmhopper?


Farms will receive their funds right after the payment is made by a
farmhopper. 


How do I receive the funds paid by a farmhopper?


In order to receive the financial supports you must have an account in
PayPal or ePay or a valid bank account. We will request that information
from you by e-mail.

 Is there a fee for a successful transaction?

 

When somebody decides to support your farm you will be charged 10 % of the amount of every successful transaction. This percent doesn't include the delivery price and government taxes. The tax of the successful transansaction is added to your monthly farmhopping bill.
When a user makes an order for your farm they will receive your bank information to make the payment directly to your bank account or your ePay account. The transaction will be made instantly but sometime there might be a delay of 2-3 days before the money goes to your account. Make sure you have received the payment before you ship the products.
 

Is there an additional tax?


Our operating fee is 10 % of each transaction. Please have in mind that you might be a subject of an additional government tax depending on your legal status and the laws of your country. Additional taxes may occure as a result of the payment method you have chosen.  Please check your bank or online account setting to get this information.

VAT?


We will invoice you for our fee. This fee may be subject to an additional
VAT tax (20%) in the following cases:
- If you are from an EU country and you do not have a company, or your
company is not VAT registered.
- If you are from a non EU country and you do not have a registered
company.


How do I set the products or service for my farm share package?


You can create a number of farm share packages with different products
and/or services. It all depends on your farm produce, your annual
expenses, the rewards you can give, the funds you seek, your local
market prices, etc. This process might take a few days discussing it with
the Farmhopping team but it is important to build the best backing plans
that can both suit your needs and reward farmhoppers for their support.


When do I have to send the products to the farmhoppers?


It all depends on the delivery time you have stated in your account
details. Please have in mind that delivering on time is very important. The
farmhoppers can leave comments for the products and anybody can see
them so delivering on time is the key to a positive evaluation.


Paying your bill


The fees for products details, transactions and advertising go to your
farmhopping account. At the end of every month we calculate all the
taxes and send you your month bill. You have to pay it until the 15th of the
next month or your bill will be overdue. 

 

Currency converting


All fees at farmhopping are in Bulgarian levs (BGN) and the converting is
made by the system that is processing the payments.


I want to use farmhopping but I don’t have the time/skills. Can
you help me?


No problem. Using farmhopping’s features is very easy and should not
take much of your time. If you still don’t have the time or skills to do it we
can help you and maintain your farm profile for you. In this case additional
maintenance fees will apply according to what you want us to do for you.
Just contact us.


What farms does farmhopping accept? 


All farms that are using responsible farming methods and strive towards
sustainability are welcome aboard. It is important a farm to maintain
adequate infrastructure such as grasslands, cattle pens, dairy facility, etc.
It would be great (but obligatory) to have a guest house for welcoming
your farmhoppers. We do not accept factory farms or farms that are using
conventional methods for mass production. We do not accept farms that
are using heavy chemical pesticides and herbicides.


Where can I find my IBAN?


You can find your IBAN (International Bank Account Number) on your bank
statement or in your account details online. If you can't find it, ask your
bank — they'll definitely know!


These FAQ’s do not help me. What do I do?


Just contact us and we will be happy to help!